TERMINI E CONDIZIONI GENERALI

PARALELA TOURS d.o.o.
Klimno 31A, 51514 Dobrinj, Island of Krk – Croatia
VAT ID (OIB): 86848159855

1. GENERAL PROVISIONS

Paralela Tours d.o.o. (hereinafter: the Agency) acts as an intermediary in accommodation bookings in private rooms, apartments, and holiday homes.

These General Terms apply to all individuals and legal entities (hereinafter: the Guest) who book accommodation services through the Agency based on the information published on the Agency's website (www.paralela-klimno.com), and in accordance with the confirmed reservation. Exceptions apply only in cases of illness or death of the accommodation provider (hereinafter: the Host), or in extraordinary circumstances beyond control (war, unrest, strikes, terrorist actions, natural disasters, etc.).

These Terms form an integral part of the travel contract (hereinafter: the Voucher), confirming that the Agency, on behalf of the Guest, has arranged a stay (hereinafter: the Reservation) with the Host. By confirming the Reservation, the Guest acknowledges full understanding and acceptance of these Terms, which are legally binding for both the Guest and the Agency, unless otherwise stated in the Voucher. The Agency acts strictly as an intermediary.

2. INQUIRIES AND RESERVATIONS

Accommodation inquiries and reservations can be made electronically, in writing, or in person at Paralela Tours d.o.o., Klimno 31A, Dobrinj.

To confirm a Reservation, the Guest must provide all necessary details and pay a deposit of 30% of the total amount. The balance must be paid no later than 15 days prior to arrival, or on the day of arrival at the Agency if agreed. For "last-minute" bookings, full payment is required on the day of Reservation.

By confirming the Reservation, the Guest acknowledges having carefully read and accepted these Terms, which then become legally binding for both parties.

3. PAYMENT

All payments are made in euros (EUR). Payments can be completed as follows:

3.1. Payment within Croatia

Guests may pay the deposit or full amount by bank transfer to the Agency's account.

Payment details:
Payer: Guest's name, surname, and address
Recipient: Paralela Tours d.o.o., Klimno 31A, Dobrinj
IBAN: HR36 2340 0091 1170 2771 9
Reference number: booking reference number
Payment description: Accommodation name – period of stay
Amount: as per the offer

3.2. International Bank Transfer

For Guests outside Croatia, payments must be made via international bank transfer. All banking fees are borne by the Guest.

Payment details:
Payer: Guest's name, surname, and address
Recipient: Paralela Tours d.o.o., Klimno 31A, Dobrinj
Bank: Privredna banka Zagreb d.d., Radnička cesta 50, HR-1000 Zagreb
IBAN: HR36 2340 0091 1170 2771 9
SWIFT/BIC: PBZGHR2X
Payment description: Accommodation name – period of stay
Amount: as per the offer

Guests must email proof of payment to the Agency. Upon confirmation of payment, the Voucher will be sent by email, finalizing the Reservation.

4. TOURIST TAX

According to Croatian law, the Guest is required to pay the tourist tax together with the accommodation fee. The tax will either be specified separately in the Reservation or included in the total accommodation price. A one-time registration fee per person (regardless of age) and a one-time service fee of EUR 30 are also applicable. In some properties, an additional cleaning fee may be charged. The Agency will always provide a total price that includes all extra charges.

5. ACCOMMODATION RATES

The accommodation price includes the basic service specified in the offer. Website prices are for reference only; the valid price is the one stated in the offer. Additional services (e.g. pets, baby cots, extra beds) are not included in the base rate and must be requested during booking.

For stays shorter than 4 nights, the nightly rate increases by 30% (short-stay surcharge). Pets are allowed only in selected "pet-friendly" units with prior notice and extra charge.

If more persons arrive than confirmed on the Voucher, the Agency may deny accommodation to the additional guests or charge a supplement on site. Prices on the website are based on agreements with Hosts and may differ from the price lists in the accommodations; such differences cannot be a subject of complaint.

Guests who have already paid a deposit or full amount are guaranteed the agreed rate.

6. ACCOMMODATION CATEGORY AND DESCRIPTION

All properties are described according to the official categorization and based on actual situation at the time of publishing the listing. Standards may vary between countries and regions.

The information that the guest receives at the branch office does not bind the Agency to a greater extent than the information published on the website www.paralela-klimno.com or in materials received from the Agency when making a Reservation. Distances and sizes are given with a tolerance of +/- 20%.

By accepting an offer, the Guest confirms awareness of all relevant descriptions, data, and photos provided by the Agency.

7. AGENCY'S RIGHT TO CHANGES AND CANCELLATION

In extraordinary circumstances (Article 1), the Agency reserves the right to alter or cancel a Reservation. Should an issue arise, the Agency will inform the Guest promptly and offer alternative accommodation. If no alternative is possible, the Agency may cancel the Reservation, refunding the full amount paid.

If substitution is available in a higher-category property at up to 15% more than the original price, the Agency may charge the difference with the Guest's consent.

8. GUEST'S RIGHT TO CHANGES AND CANCELLATION

Guests wishing to amend or cancel a Reservation must notify the Agency by email or phone. Changes (number of persons, dates) must be requested at least 20 days before arrival. The first change, if possible without extra cost, is free of charge.

Failure to arrive by midnight on the day of arrival without prior notice is considered a cancellation, subject to cancellation fees (Article 9).

9. CANCELLATION POLICY

The Guest is obliged to notify the cancellation of an already confirmed Reservation in writing form.

In case of cancellation, the following charges apply:

• 30% of total amount for cancellations 15–30 days before arrival
• 50% for cancellations up to 14 days before arrival
• 60% for cancellations 8–13 days before arrival
• 100% for cancellations 0–7 days before arrival or "no-show"

Short-term reservations: If payment for the Reservation is made within 15 days before arrival, the option of paying an advance will not be offered, but the total amount must be paid by bank transfer to the Agency's bank account at the time of booking (Article 3).

10. AGENCY'S OBLIGATIONS

The Agency ensures reliable service, selects trustworthy Hosts, and safeguards Guests' rights and interests in accordance with good tourism practices. Obligations are carried out fully, except in extraordinary circumstances.

11. GUEST'S OBLIGATIONS

The Guest is obliged to:

• possess valid travel documents (visa if required)
• comply with customs and foreign exchange regulations
• respect house rules and cooperate with the Host
• present the Voucher upon arrival

Guests are liable for any damage caused during their stay and must compensate the Host directly. Serious violations of house rules may result in termination of stay without refund.

12. LUGGAGE

The Agency and Hosts are not responsible for theft or loss of luggage or valuables. In such cases, Guests must immediately notify the Host, the Agency, and report to the nearest police office.

13. DATA PROTECTION

The Agency collects only necessary personal data for booking and communication. Data will not be shared with third parties except for service fulfillment or if required by law. All processing complies with the EU General Data Protection Regulation (GDPR).

14. COMPLAINTS

The Guest is obliged to immediately complain about the unsatisfactory service on the day of arrival and inform the Agency about it. Failure to do so invalidates all subsequent complaints. The Guest is obliged to cooperate with the Agency representative and the Host in good faith to eliminate the causes of the complaint. If the Guest does not accept the offered solution to the complaint on the spot that corresponds to the paid service, the Agency is not obliged to accept the subsequent complaint. If the Guest is not satisfied with the current situation on the spot, and leaves the accommodation and finds other accommodation on his own initiative, without giving the Agency a chance to eliminate the cause of his dissatisfaction, or to find him alternative accommodation, the Guest cannot request a refund or file a claim for compensation for damage. If the Guest accepts the offered solution to the complaint on the spot that corresponds to the paid service, the Agency will not accept the Guest's subsequent complaint or respond to it

15. GENERAL TERMS

By confirming the Reservation, accepting the offer, or paying the deposit, the Guest agrees to these Terms.

The Agency's activities are subject to oversight by the Ministry of Tourism and Sports of the Republic of Croatia, Tourism Inspection Department, Trg Republike Hrvatske 8/II, 10000 Zagreb.

16. PRIVACY POLICY

The Agency guarantees that personal information provided during booking or newsletter registration (name, address, email, etc.) will not be shared with third parties. Guests agree to receive promotional offers and newsletters, with the right to unsubscribe at any time.

17. JURISDICTION

In case of dispute, jurisdiction lies with the Court of Krk. The applicable law is that of the Republic of Croatia.

NOTICE ON RIGHT TO SUBMIT WRITTEN COMPLAINTS

In accordance with the provisions of Art. 6. st.1. Item 3 of the Act on the Provision of Services in Tourism NN no. 70/21 we inform valued service users that if they are not satisfied with our services they can submit their complaints:

• by mail to the registered office address - (Paralela Tours d.o.o., Klimno 31A, 51514 Dobrinj)
• via e-mail - ([email protected])
• in writing in business premises - (Klimno 31A, 51514 Dobrinj)

The received complaint of the service user will be confirmed in writing without delay by the receipt of the complaint, and the complaint will be answered in writing within 15 days from the day of receipt of the complaint. Please include your contact details for reply.